NINA EARRINGS

1. Right of withdrawal

In accordance with the provisions of Royal Legislative Decree 1/2007 of November 16, which approves the General Law for the Defense of Consumers and Users, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal without the need for justification.

To exercise this right, the customer must communicate their decision unequivocally via email to info@missilvers.es, indicating:

• Full name
• Order number
• Product(s) to be returned

2. Conditions for return

For the return to be accepted, the following conditions must be met:

• The product must be in perfect condition, without having been used.
• It must be returned in its original packaging, with all its components (labels, cases, boxes, pouches, cards, accessories, etc.). In the event of not receiving all of our complete original packaging, Missilvers will deduct €2 from the amount to be refunded to the customer.
• Returns will not be accepted for products that have been handled, used, or damaged by the customer.

The company reserves the right to refuse returns that do not meet these conditions, in accordance with applicable regulations.

3. Exceptions to the right of withdrawal

In accordance with Article 103 of the aforementioned Royal Legislative Decree, the right of withdrawal will not be applicable to:

• Goods made according
  to the consumer's specifications or clearly personalized.
• Goods which, for reasons of hygiene or health protection, such as earrings, ear cuffs, piercings, or other personal items.

4. Return procedure

Once the intent to withdraw has been communicated:

1. The customer must send the product to the address indicated by the company.
2. The deadline for the physical return of the product will be 14 calendar days from the communication of the withdrawal.
3. Except in the case of defective products or shipping errors, the direct costs of return will be borne by the customer, in accordance with Article 108 of the TRLGDCU.

In the event of exercising the right of withdrawal, the amount of the returned item(s) will be refunded to the customer.

The customer will be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, or functioning.

5. Refunds

Once the products have been received and their condition verified, Missilvers will proceed to refund the corresponding amounts without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the customer communicated their decision to withdraw, in accordance with current regulations.

However, the company may withhold the refund until it has received the goods or until the customer has provided proof of their return.

You have two Refund options:

1- Recommended option: Missilvers purchase voucher

With the goal of offering a more agile and beneficial solution, Missilvers makes available to the customer, on a priority and voluntary basis, the option of receiving a purchase voucher for the amount corresponding to the return.

By choosing this option, the customer will benefit from exclusive conditions:

• Priority processing,
  significantly reducing management times compared to the standard refund.
• Free shipping on the new order placed with the voucher.
• Greater speed to make a new purchase without the wait times associated with bank processing.

In case of express acceptance of this method:

• A voucher for the total amount of the returned product will be issued.
• The voucher will have a validity of 12 months from its date of issuance.
• The voucher is not refundable for cash.

2- Standard option: Refund
If you prefer, we can also process the refund using the same payment method used for your purchase. Please note that this process may take a few additional days depending on the bank.

6. Defective products or erroneous shipment

In the case of defective or damaged products, or an error in the order, the customer must notify the company within 48 hours of receipt via
email at info@missilvers.es.

In these cases:

• Missilvers will cover the costs of collection, return, or replacement.
• We will proceed, as appropriate, to the repair, replacement, price reduction, or termination of the contract, in accordance with current regulations.